SHIPPING & RETURNS
Shipping Policy
Thank you for shopping with ZeeKh.
We are committed to delivering your order safely and efficiently.
Processing Time
-
Ready-to-ship items are processed within 1–3 business days.
-
Made-to-measure and custom orders may require 7–21 business days depending on the design and tailoring requirements.
-
During busy periods, processing times may be extended. Customers will be notified of any significant delays.
Shipping Times
-
United Kingdom: 2–5 business days
-
Europe: 5–10 business days
-
International Orders: 7–21 business days
Delivery times are estimates and may vary due to customs procedures, weather conditions, or courier delays.
Shipping Charges
Shipping charges are calculated at checkout based on the destination and order weight.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import charges imposed by their country.
Incorrect Addresses
Please ensure your shipping address is accurate. ZeeKh cannot be held responsible for delays or losses resulting from incorrect address information provided by customers.
For any shipping enquiries, please contact us at help@zeekhfashion.com
Return & Exchange Policy
At ZeeKh, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return:
-
Items must be unused, unworn, and in their original condition.
-
All tags, labels, and packaging must be intact.
-
Proof of purchase must be provided.
Non-Returnable Items
The following items cannot be returned:
-
Made-to-measure garments
-
Custom-designed or personalised items
-
Altered or tailored products
-
Sale or clearance items
-
Gift cards
Exchanges
We offer exchanges for:
-
Incorrect items received
-
Manufacturing defects
-
Size issues on eligible ready-made products (subject to availability)
Exchange requests must be submitted within 14 days of delivery.
Damaged or Faulty Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery and provide photographs of the issue. We will review the claim and arrange a replacement or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or an error has been made by ZeeKh.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Contact Us
For return or exchange enquiries, please contact:
Email: help@zeekhfashion.com
Phone: 01212189199
WhatsApp: 00447362208090